WITHDRAWAL & RETURNS
Withdrawal & Returns
Right of Withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
For goods, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods.
If you ordered several goods in one order and they are delivered separately, the withdrawal period expires 14 days after you, or a third party designated by you other than the carrier, take physical possession of the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement, for example by email or letter:
ILVIE LITTLE & FRIENDS GmbH
Rechte Wienzeile 37/3/3a
1040 Vienna
Austria
Email: ilvie@ilvielittle.com
Phone: *43 676 5342762
You may use the model withdrawal form provided below, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Online Withdrawal
You can also exercise your right of withdrawal using the WITHDRAW FROM CONTRACT function available in the Support section of our website.
If you use this online function, we will send you an acknowledgement of receipt without undue delay by email. This confirmation will include the content of your withdrawal declaration and the date and time it was received.
Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option. Additional costs resulting from your choice of a more expensive delivery method are not refundable.
We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.
We will use the same payment method that you used for the original transaction unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.
You must return the goods without undue delay and no later than 14 days after informing us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired.
You are responsible for the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Our Extended 30-Day Return Policy
In addition to your statutory right of withdrawal, we offer a voluntary 30-day return policy.
For returns made under this voluntary policy after the statutory 14-day withdrawal period has expired, the item must be in the same condition in which you received it: unworn or unused, with tags and in its original packaging. Proof of purchase is also required.
To request a return under our voluntary 30-day policy, contact us at ilvie@ilvielittle.com. We will provide you with return instructions.
The direct cost of returning the item is borne by the customer.
This voluntary 30-day return policy does not limit or affect any statutory rights you may have.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If an item is defective or damaged, or if you receive the wrong item, please contact us as soon as possible at ilvie@ilvielittle.com so that we can assess the issue and arrange an appropriate solution.
Your statutory warranty and consumer rights remain unaffected.
Exchanges
If you would like a different item, size or version, please contact us. In most cases, the quickest solution is to return the original item and place a new order.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
ILVIE LITTLE & FRIENDS GmbH
Rechte Wienzeile 37/3/3a
1040 Vienna
Austria
Email: ilvie@ilvielittle.com
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.